Getting Started

With CineSend On Demand, you can create a fully customized, customer friendly streaming platform for recorded video and live streamed events. Managing your event is simple and intuitive, even for non-technical staff.  CineSend's powerful platform allows you to securely offer content to your constituency on your own white labeled web platform as well as through branded TV apps.  If you're new to CineSend, here are some basics to help you get started:

  1. Inviting Team Members
  2. Configuring Access Default Settings
  3. Adding Content
  4. Branding The Patron Portal
  5. Integrating With A Ticketing Solution


1. Inviting Team Members

If you are not a one person team, the first thing you may want to do is invite your team and give them access to the administrative portal of your CineSend On Demand account.  When you log into your account you'll begin in the "Accounts" area.  Using the left-hand navigation, choose "Users" and then click the Add Team Members button.  Fill in the fields and then click the Invite New User button.  Perfect!  You've sent an email to your team member inviting them to log into the administrative portal.

You'll notice that you must assign a Role, and that you have the ability to create different Roles for your users.  This feature belongs to a different product (CineSend Files), so although you are able to create different roles, those roles will all have the same access and functionality as the default Admin role has.  You may use roles to identify your team internally, but all users will have the same access within the On Demand area.


2. Configuring Access Default Settings

One of the most important things to do when you first setup your account is to make sure that the default settings are configured to reflect how you intend to use the account.  This becomes important later when you begin adding content, so that the content will have the correct access defaults in place.  

To locate the access defaults, navigate to your On Demand app by clicking the tile 

and then from the On Demand area's left-hand navigation choose Site Settings >  Asset Access.  Initially the defaults will be set as they are in the image below:

  • Asset Defaults: Publish videos by default?  This is usually left unchecked.  Whether a video is published means whether it is playable.   In most cases, you will want to be able to schedule when your videos should be playable, so in that case leave this unchecked.  Alternately, if your videos will be available to watch as soon as they've been uploaded you can enable this setting. 
  • Default Geoblocking Access  if the majority of your content will all have the same geoblock setting you can set that here as the default for all future content added.  Any assets that should have different geoblocking settings can then be manually updated on an asset by asset basis.  If you don't need geoblocking, or your assets will have a variety of geoblocking settings, leave this default off.
  • Voucher Support Enabled   If you will be allowing access to assets (content) via vouchers then enable this setting.  Vouchers are the equivalent of a ticket, they provide access to a specific asset (not a collection of assets).  Once enabled, you'll have several more default settings for vouchers to decide upon.
  • Subscriber Access Enabled  If you will be allowing access to groups or collections of assets (known as a "subscription") then enable this setting.  Subscriptions are the equivalent of a pass, or membership, where the subscription holder has access to a selection of, or all, content.

At this time you may also want to familiarize yourself with the options in two other Site Settings areas,  Portal Settings and Optional Features.   


3. Adding Content

You are ready to begin adding content to your account!  Within the left-hand navigation, notice the "Assets" section near the top.  This is where your content will be added and managed.  Please note:  "Series" and "Insertions" assets are not available by default.  If you need these types of assets, simply enable them in Site Settings > Optional Features.  

  • Videos:  Asset area for primary, pre-recorded video content (ie. feature films, short films, recorded demonstrations or panel discussions, etc).  To explore this area further please visit the following articles:  Videos: Adding Assets, Customizing the Video Request Page, and Configuring Video Options
  • Live Events:  Asset area for Timed Screenings, Live Stream Only events, or Timed Screenings with a Live Stream accompaniment.  For a deeper dive please see the article Live Events
  • Playlists:  Asset area for groupings of assets that will be part of one program.  An example is a film festival shorts program, where the public is buying access to a group of short films playing together in a curated program.  Another example is a short film that plays in front of a feature film.   A playlist will generally contain two or more assets that constitute a program.   For more information please see the article Adding and Configuring Playlists
  • Series:   Asset area for use with episodic content, like a TV series.  With a Series, you can create one asset (the Series asset) that contains episodes and even seasons of episodes.
  • Insertions:  Asset area for uploading pre-recorded intros, advertisements, trailers, bumpers, acknowledgements and other video that is meant to be screened as pre-roll to primary assets.  For more information please see the article Insertions: Pre-Roll Video

4. Branding The Patron Portal

Now that you've got some content added, you can start to work on the look of your web portal.  Your CineSend On Demand account's web portal is highly customizable, and the majority of that configuration will occur in the Site Settings > Portal Branding screen of your administrative portal.  

In order to view your site as you are working on it, you'll need to issue yourself a Subscription so that you can log into your web portal.  You will also need to add some of your content to a Category or two, so that you have something to see on your web portal.  

To get to work, navigate to Site Settings > Portal Branding and in this area you'll find screens to upload your organizational logo, favicon, and footer images, add custom fonts, adjust colors for background, text, and accents among many other optional settings.  Don't be overwhelmed at the options though, at minimum you should upload your logo and if you like the default settings you can leave it at that.  It looks great already, but have fun playing around with it and customize as far as you would like to take it.  

And for those with skills in CSS, you can use the Custom CSS screen to modify any element on the web portal simply by inspecting the page and identifying the selector you wish to modify.  



5. Integrating With A Ticketing Solution

You are well on your way to having your On Demand platform up and running, but how will you be providing access?  If you will be manually issuing Vouchers and/or Subscriptions from your CineSend account, with no direct need for, or connection to, payment, you are set and ready to go. 

However, if you will be using CineSend's open API to automate voucher/subscription creation and issuance when transactions happen elsewhere, you'll want to check out the Integrations sub-menu of the Site Settings area.  

  • API Key:  generate a unique API key to connect to.
  • Webhooks:  for sending back information when a particular action takes place.
  • External Vouchers:  to integrate an external voucher source, please contact support to use this feature.
  • External Authentication:   If you are using a ticketing solution that has an external authentication integration with CineSend you can enable that here.   This features allows Single Sign On with your ticketing solution and your CineSend platform, so that your patron only needs one login between the two.  
  • Google Analytics Code:  Add your analytics code here to start tracking activity on your CineSend web portal.


Thank you for choosing CineSend, we're happy to be working with you!   Continue reading other articles on our support site, or if you need help or have a specific question please contact us!

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