Patron Streaming FAQ

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Supported Devices

Windows PCs (Windows 10 or newer)

Mac computers (macOS 10.15 or newer)

iPhones and iPads

Android phones and tablets

TVs via Chromecast, AirPlay, or HDMI cable

Windows Computers

• Operating system:
  • Windows 10 or Windows 11
• Supported browsers:
  • Google Chrome
  • Microsoft Edge
  • Firefox
  • Opera
• Browser should be updated to the latest version
• Internet Explorer is not supported

Mac Computers

• Operating system:
  • macOS 10.15 (Catalina) or later
• Supported browsers:
  • Safari (recommended)
  • Google Chrome
  • Firefox
  • Opera
• Browser should be updated to the latest version

iPhone and iPad

• iOS / iPadOS 13 or later
• Supported browser:
  • Safari only
• Screen Mirroring must be turned OFF during playback
• Lightning-to-HDMI adapters are not supported
• AirPlay is supported on compatible devices

Android Devices

• Android 8.0 or later
• Supported browser:
  • Google Chrome
• Other Android browsers may not work reliably

Watching on Your TV with Chromecast

• Chromecast (3rd generation or newer)
• Chromecast with Google TV
• Phone, tablet, or computer must be on the same Wi-Fi network as Chromecast
• Start video playback before selecting Cast
• If the Cast icon does not appear, casting is not supported for that device or video

Watching on Your TV with AirPlay

• Supported devices:
  • Apple TV (4th generation or newer)
  • AirPlay-enabled smart TVs
• Use the AirPlay button in the video player
• Screen Mirroring must be OFF
• Some watermarked videos may not support AirPlay

Using a Smart TV Web Browser

• Built-in TV browsers may not support secure video playback
• Black screen or playback errors may occur
• Chromecast, AirPlay, or HDMI is recommended instead

Connecting with an HDMI Cable

• Connect your computer directly to the TV using HDMI
• TV and HDMI cable must support secure video playback
• If audio plays but video is black:
  • Try a different HDMI cable
  • Try another TV input
  • Disconnect external displays and retry playback

Playback Issues or Buffering

• Video quality adjusts automatically based on internet speed
• Slow or unstable connections may cause buffering
• Try the following:
• Move closer to your Wi-Fi router
• Close other apps using the internet
• Use a wired internet connection if available

Black Screen Issues

• Turn OFF Screen Mirroring
• Disconnect unsupported HDMI displays
• Stop and restart casting
• Make sure your device software is fully up to date