TV Apps Overview

Native TV apps

Reach your audience where they are with custom branded TV apps for Apple TV, Roku, Amazon Fire TV, Android TV and Tizen, and deliver the same tailored user experience that your customers are used to on your web platform.

  1. How To Order
  2. How Patrons Install
  3. Troubleshooting Tips


1. How To Order

Contact us at support@cinesend.com for pricing.   Please note that custom TV apps take approximately two weeks to publish depending on the platform, and for Tizen it can take a few months.  TV apps closely follow the web platform's features development, so if there is a "must-have" feature be sure to confirm that is available on the TV apps by either asking or checking out our release notes here.


2. How Patrons Install

To install your TV app your patron will simply visit the app store of their particular device, navigate to the search field and locate your TV app, then download it for free!  

Once installed, your patrons will have a login page that will look very much like your web portal's login page.   A patron can either enter their voucher code to view a specific video, or if they are a subscriber they can pair their device with their login credentials.  Once paired, they'll no longer have to go through the login step and the app will seamlessly open to their browse page view where they can scroll through and watch content.


3. Troubleshooting Tips

In general playback issues with TV apps are rare, but they do come up now and again.  For starters, these are some of the basic trouble shooting suggestions:

  • Update to the most recent version:   Like browsers, the TV devices need to be kept up to date with the latest software patches.  Patrons should visit their system settings area and make sure their device is up-to-date. 
  • Back out and start again:  They can try reentering the voucher code, or repairing their device, to see if that resolves the issue.
  • Delete the app and reinstall:   if the app itself has been updated at all, this will ensure they have the latest version of your app.
  • Take a photo of any error messages:  collect any information you can from your patron about the nature of their issue, along with any photos of an onscreen error message, and reach out to CineSend support at festivals@cinesend.com      Please do not direct patrons to contact CineSend.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us