Vouchers: Creating, Viewing, Managing

In order for patrons to access your virtual events you have the option to offer Vouchers and/or Subscriptions.  A voucher (or ticket) will allow a patron access to a specific event (video, live event, series or playlist), and only that event, on your patron portal.   A patron accessing your patron portal with a voucher arrives directly to that event's online landing page which includes title, description and related content like a trailer, a scheduled live stream, or pre-recorded bonus materials.

If you are using a ticketing software company to sell tickets to your event, their system will communicate with the CineSend platform, through its open API, and generate the vouchers automatically as part of the transactional process.  In addition to, or instead of, you can manually generate vouchers in your CineSend account and even import a csv file of vouchers.  

Manually Generating Vouchers

Even if you are working with a ticketing system that is generating vouchers with transactions, there may be times when you need to manually generate vouchers yourself.  Perhaps to provide access to staff, board, artists, etc.  There are two locations in the administrative portal where vouchers can be manually generated.

1) From the asset directly:
You may generate vouchers from the specific event (asset) from the Videos, Live Events, Playlists or Series areas.  Select the specific asset and in the first sub-menu you can click on the icon at upper right to generate one or more random voucher codes. The voucher(s) generated can be used to access this event only.

2) From the Vouchers area:
An equally quick way to generate a voucher is from the Vouchers area itself.  Navigate to Vouchers and click the "Generate Vouchers" button.  A modal will pop up, select the asset type, the specific event, and the number of vouchers to this event. 

Manually Importing Vouchers

In either of the two areas noted above you can also choose to import vouchers rather than generate random vouchers.  In the modal window, uncheck the "Generate Codes Automatically" field and you will then have the option to enter specific codes or to import a csv file of codes.  We recommend codes to always be a 9 digit numeric code.  Although technically the codes could be any length or types of characters, in order to work with the TVapps they must be a 9 digit numeric code. 

Viewing and modifying Existing Vouchers

Whether generated manually or by your ticketing system, once the vouchers exist you can view them in your administrative portal, make changes if necessary and view the analytics of a specific voucher.

In the Vouchers area search for a voucher using the search field or select it from the list below.  You can search by voucher number, order ID or other custom information (like name or email) if that information is provided with the API integration of your ticketing provider.  For any voucher in the list you can delete it or expire it by clicking the vertical ellipsis at far right.  

The "Created" columns details when the voucher was created (not when the patron accessed the landing page).   The "Expires" column will display No Expiry if the voucher hasn't been redeemed yet.  Once it has been redeemed (meaning the user clicked the Play button), this column will display the voucher expiration date and time.  The expiration is based on the number of hours set in the "Voucher Expiration Period" field found in SITE SETTINGS > ASSET ACCESS > the Voucher Access section.

Click on a voucher line to open that voucher's sub-menus "Sessions" and "Access".   Under "Sessions" you can view the analytics for this specific voucher, including when, where and how much was viewed.  

Under the "Access" menu you can choose modify settings for this specific voucher.    You can opt to:

  • Ignore Geoblocking settings that the event has set on its Security sub-menu.  You may need to do this for viewers you know are accessing from the authorized geographic area but their ISP is routing their connection to appear as if from another location.  Or you may need to give access to the content owner who happens to live outside the geoblocked area.
  • Ignore Single-IP Protection if you would like it to be possible this voucher allows access from more than one IP address.  An interesting use may be for a free event where you would like to give out or post one voucher link that everyone can use.
  • Reset the Expiry Date if you want to provide more time (or less) for the viewing to be completed.  A common usage for this feature might be to give a patron more time to utilize their voucher if they were having difficulty or misjudged their schedule.
  • Set the voucher to be One-Time Use so that the video cannot be watched more than once within the expiry period.  It is considered redeemed when the video player loads, so the patron must complete watching in one session.
  • Unset the voucher from being Redeemed by toggling the Is Redeemed section to off.  This may be useful to be able to reset a patrons voucher from already being redeemed.

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